CARE INSTRUCTIONS

Easy & care-free! Toss your cosy ponchos in the wash on cold with just normal eco biodegradable or eco-friendly clothes detergent. Do not use fabric softener & tumble dry separately at a low temperature. Your Cozy Ponchos will come out like new!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be approved.

Any item that is returned more than 30 days after delivery will not be approved.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@design2change.com.au

REFUND POLICY:

Make sure we receive your item(s) back within 30 days to be eligible for a refund. Just a heads up, you are responsible for sending the item(s) back to us and will be charged a return & restocking fee.  Once we receive your item(s), it takes about 3-10 business days for the money to be credited to your account.

If your items does not arrive in perfect condition, please reach out to info@design2change.com.au within 30 days so we can assist you!

SHIPPING:

We know you needed your garments yesterday, so we process orders in 1-2 business days. Depending on what shipping method you select, that is when you will receive your d2c garments. An email will be sent to you once your item(s) depart on their journey to you.

INTERNATIONAL SHIPPING

No free shipping on any international orders.

TAXES

Did you notice the sales tax charge on your receipt email? This is governed by the state that you live in.